Damaged and returned – FESCH.TV

Damaged and returned & FESCH.TV:

I purchased the EB5 for my 16 year old for Christmas which cost ruffly $600 the packaged arrived in a timely fashion which I was excited about. While putting the bike all the way together I noticed the front rim was bent, and of the course the bike wouldn’t function correctly like this. I contacted customer service right away, they replied 3 days later stating due to the office being closed for the holiday they were just getting back to customers who needed support. They suggested I take the bike to a repair shop and they would reimburse me for anything I had to pay, I replied within 3 minutes asking them to send a new tire out which would of resolved this much faster another four days past and they stated they wouldn’t be able to and they still insisted on me going to a bike repair shop and offered to send a complimentary phone holder. I kindly declined the offer and proceeded to email that would it be possible to send the bike back. They took another week to reply and said they would have to escalate the matter and check with the department who handles returns. Two weeks of not hearing anything I finally receive a label stating to contact fedex before shippping. After fedex picked up the package that was due to be returned by Monday 2/6 I went on to make sure it got to its destination, the package had been around the entire North American and of course my refund still had not been processed I went on to send customer service an email about the packages delay and got a response faster then ever stating
The tracking details show that the package is still on the way,please wait patiently.
Most returns can be processed within 5 business days after we receive your package.
After the check is completed, we will open the refund process, the refund will usually arrive within two weeks.
If you have not received it after two weeks, please contact us again and we will process it for you within 24 hours. I am blown away by the amount of time it took for customer service to reply to, the resolutions they tried to offer, I forgot to mention that while asked to sent the bike back I still tried to keep my business with the company, I had just been so over waiting wen they replied they would I decided to take my business somewhere, where I’d be valued as a customer. the fact this item was purchase early December, served no purpose for my child, and I and has still not arrived at its destination blows me away. To the refund hopefully it will arrive soon. I am usually the one to write good reviews but I feel that all should be aware of the problems I have had to endure while doing business with jasion. I am extremely disappointed and will say this has been by far my worst consumer experience. One star cause I couldn’t put 0. Btw my son still had a great Xmas and I am looking forward to purchasing him an electric bike for his birthday this May at a company that actually care about its customers. Here’s 10% for the review enjoy who ever needs THANKYOU-1MGnr

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